Edu360 School Management System

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you—whether individually or on behalf of an educational institution, school, or organization ("Customer", "School", "User", or "You")—and Edu360 School Management System ("Edu360 SMS", "we", "us", or "our"), governing your access to and use of the Edu360 SMS website, application, software, and services.

By creating an account, registering a school, subscribing, or using our platform, you confirm that you are authorized to bind your institution and that you accept and agree to abide by these Terms. If you do not agree to these Terms, you must immediately cease all access and use of the platform.

2. Description of Services

Edu360 SMS is a cloud-based Software-as-a-Service (SaaS) educational platform designed to automate and streamline primary and secondary school operations. Key capabilities include:

Student Information System (SIS) & enrollment records
Academic session, term, and timetable management
Continuous assessment, automated grading & digital report cards

School fee invoicing and electronic payment collection
Bursary, collections, and financial reporting
Parent portal, attendance tracking, and school communication

3. User Accounts, Security & Responsibilities

To access Edu360 SMS, schools and authorized users must register an account. You agree to:

Provide Accurate Details: Supply truthful, current, and complete registration information for your institution, staff, and students.
Credential Confidentiality: Maintain the confidentiality of passwords, authentication PINs, and login credentials. You are solely responsible for activities occurring under your account.
Authorization: School Administrators represent that they have full legal authority from the governing body of the school to upload student and staff records.
Immediate Notification: Notify Edu360 SMS immediately at support@edu360sms.com of any unauthorized access, breach of security, or compromised credentials.

4. Subscriptions, Fees & Payment via Paystack

Edu360 SMS offers tiered software subscription plans to educational institutions. All rates are quoted and charged in Nigerian Naira (₦ NGN):

Plan Name	Billing Rate	Duration	Scope & Highlights
Standard Termly	₦100,000	6 Months (1 Academic Term)	Unlimited Student Capacity Full Academic Session Coverage Advanced Analytics & Bursary Custom School Domain (school.com) Result Compilation & Broadsheets Standard Report Cards Priority 24/7 Phone & Email Support
Unlimited Annual	₦150,000	1 Year (12 Months)	Unlimited Student Capacity Full Academic Session Coverage Advanced Analytics & Bursary Custom School Domain (school.com) Result Compilation & Broadsheets Standard Report Cards Priority 24/7 Phone & Email Support
Per Student (Annual)	₦500 / student	1 Year per enrolled student	Billed at ₦500 per student per year Full Academic Session Coverage Advanced Analytics & Bursary Custom School Domain (school.com) Result Compilation & Broadsheets Standard Report Cards Priority 24/7 Phone & Email Support

Paystack Payment Gateway Terms:

Payment Processing: All electronic transactions—including subscription fees and parent fee collections—are processed securely through Paystack Payments Limited ("Paystack").
Supported Payment Methods: Paystack supports major debit/credit cards (Mastercard, Visa, Verve), Direct Bank Transfer, USSD, and Apple Pay.
PCI-DSS Compliance: Payment data is encrypted and handled exclusively by Paystack under PCI-DSS Level 1 compliance. Edu360 SMS never accesses or stores sensitive credit/debit card numbers or PINs.
Invoices & Receipts: Automated digital receipts and payment confirmations are issued upon successful Paystack webhook validation.

5. Refund and Cancellation Policy

We strive to provide uninterrupted, top-tier school management software. Our refund guidelines are outlined below:

SaaS Subscription Refunds: If a school purchases a subscription plan and experiences documented, unresolved technical failure preventing use within fourteen (14) days of activation, or if duplicate billing occurs, the school may request a full refund by contacting support@edu360sms.com. Approved refunds are credited through Paystack back to the original source within 5–7 business days.
Subscription Cancellation: Schools may cancel or choose not to renew their subscription at any time prior to the commencement of a new academic term. Upon cancellation, schools retain access until the end of the paid billing period.
School Fee Invoices (Parent Payments): Edu360 SMS provides the technical software infrastructure facilitating invoice generation and fee collection on behalf of schools. Inquiries regarding school fee refunds, tuition withdrawals, or school transport fees must be addressed directly to the respective school administration in accordance with their institutional refund policies.

6. Acceptable Use Policy

You agree not to misuse the Edu360 SMS platform. Specifically, you must not:

Use the platform for any unlawful purpose, fraud, or violation of applicable educational or data privacy laws.
Attempt to probe, scan, or test the vulnerability of our system or bypass authentication and authorization controls.
Upload viruses, trojans, worms, or other malicious computer code designed to disrupt service.
Engage in unauthorized scraping, automated data harvesting, or denial-of-service attacks.

7. Data Ownership & Intellectual Property

Customer Data: The school retains full ownership of all student records, examination marks, staff information, and institutional data uploaded to Edu360 SMS.
Platform IP: Edu360 SMS retains all intellectual property rights, trademarks, source code, design assets, and copyrights in and to the software, website, and related documentation.

8. Service Availability & Support SLA

Edu360 SMS targets an uptime availability of 99.5% excluding scheduled maintenance. Support is provided via email (support@edu360sms.com) and WhatsApp (+234 902 598 7954) Monday through Friday from 8:00 AM to 6:00 PM WAT, with priority emergency support for schools on the Unlimited Annual plan.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Edu360 SMS and its directors, employees, or partners shall not be liable for indirect, punitive, incidental, or consequential damages, including loss of profits, data loss, or business interruption. In no event shall Edu360 SMS's total liability exceed the subscription fee paid by the Customer in the six (6) months immediately preceding the event giving rise to the claim.

10. Governing Law and Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of the Federal Republic of Nigeria. The parties agree to attempt amicable resolution in good faith before submitting to the exclusive jurisdiction of the courts located in Nigeria.

Terms of Service